Creating memorable customer experiences and life tribute events
- seeking ways to convey the value of the funeral?
- at a loss for words when families ask for direct cremation?
- fearful of where your firm will be in five years?
Lacy Robinson, CFSP, NFDA director of member development, addresses these and other topics through the exclusive, new NFDA Arranger Training program. Learn how to make the most of the arrangement conference through a creative, five-step process you’ll only discover here.
This high-energy, interactive program provides you with the tools you need to convey the value of the funeral to families and partner with them to design memorable life tribute events.
Through a combination of small- and large-group discussions, problem-solving and creative collaboration, you’ll leave with fresh approaches and new ideas to transform your arrangement conferences.
You'll also take home comprehensive tools and resources you need to initiate an action plan for your team, including exclusive guidelines from T. Scott Gilligan, NFDA General Counsel; Dr. Jason Troyer and other notable sources!
Space is limited, so be sure to register early!