Creating Memorable Customer Experiences and Life Tribute Events
- looking for proven ways to convey the value of the funeral?
- at a loss for words when families ask for direct cremation?
- fearful of where your firm will be in five years?
You’re not alone. NFDA’s Arrangement Training program offers successful methods for your entire arrangement team to communicate the importance of memorialization and the value of the funeral to every family you serve.
Lacy Robinson, CFSP, NFDA director of member development, addresses these topics and more in this innovative training experience to help your team make the most of the arrangement conference through a five-step process you’ll only discover here.
This high-energy, interactive program provides the tools, resources – and confidence! – you need to build trust, provide unforgettable customer service, support families on their journey, and partner with family members to design memorable life tribute events.
Through small- and large-group discovery, problem-solving and creative collaboration, you’ll leave with new ideas and an action plan to transform arrangement conferences at your firm.