The Department of Veterans Affairs – National Cemetery Administration appreciates your continued partnership in delivering burial benefits to our nation’s veterans and their family members. On Tuesday, September 17, 2019, the National Cemetery Scheduling Office (NCSO) began conversion to the Memorial Benefits Management System (MBMS) to establish and schedule cases.
While they are committed to making the transition seamless to you, there may be times when a call may take slightly longer than normal, as schedulers become familiar with the new system.
They thank you in advance for your patience as they transition all schedulers to MBMS over the next few months. In the long-run, MBMS will move the National Cemetery Administration toward using more modern technology and provide greater flexibility, as they grow to meet the needs of their customers.
See the Before You Call Checklist to help you prepare for your call, which aligns with the MBMS call flow.