How is Your Customer Experience … Really? January 10, 2022 In the new year, resolve to enhance your customers’ experience. In episode 33 of NFDA’s podcast A Brush With Death, host Gabe Schauf talks with Mark Busch, a former funeral home owner and licensed CX (customer experience) coach. Mark and Gabe will discuss the basics of improving...
Welcome to Chris Farmer, NFDA’s New General Counsel January 07, 2022 On Jnauary 1, Chris Farmer officially assumed his duties as NFDA's new general counsel following the retirement of Scott Gilligan on December 31, 2021. Members who need legal support can take advantage of free legal consultation with Chris – simply email him at cfarmer@nfda.org or...
Compliance Alert: Handling Vendor Surcharges January 06, 2022 By Chris Farmer, NFDA General Counsel As many of you may have read, in response to the soaring inflation that is gripping the country (an increase of 6.8% compared to 12 months ago and its highest level in 39 years), many vendors have begun instituting surcharges on their products. Perhaps you&rs...
NFDA Seeks Presenters for 2022 International Convention & Expo January 02, 2022 NFDA invites funeral service professionals interested in presenting an education session during the 2022 International Convention & Expo to submit a proposal by January 3., 2022. The 2022 NFDA Convention will take place October 9-12, 2022, in Baltimore, Maryland. “NFDA pri...
Did You Forget to Renew? January 02, 2022 If you missed renewing your NFDA membership, it's not too late! You've told us how much you value the timely information and advocacy we provide. Now more than ever, your NFDA membership ensures that you have the resources necessary to succeed during these trying times. NFDA memb...
Happy Holidays – NFDA Office Closures December 30, 2021 “Let our New Year’s resolution be this: We will be there for one another as fellow members of humanity, in the finest sense of the word.” ~Göran Persson The NFDA Board of Directors and staff wish you and your family health, joy and peace in the New Year! Please note, the NFDA...
Resolve to Plan for Retirement in 2022 December 22, 2021 According to a recent NFDA survey, 34% of association members plan to retire within the next five years; however, 73% do not have a succession plan for their business. And, when asked what their biggest concerns are for retirement, healthcare, maintaining their standard of living and running out of ...
A Special Message from Randy Anderson and Christine Pepper December 21, 2021 NFDA deeply cares about you and your well-being. We are committed to supporting you so that you can be at your best, whether you’re serving grieving families or spending time with your own family and friends. Resources Noted in the Video Message: NFDA Work/Life Resouces Program: w...
Federal Appeals Court Reinstates OSHA Vaccine Mandate for Large Employers December 20, 2021 Late last week, a federal appeals court on Friday reinstated the Biden administration's vaccine-or-test mandate for businesses with at least 100 employees, a measure that impacts tens of millions of workers across the country. Click here to learn more. NFDA Endorsed Provider, SESCO Management...
NFDA Publishes Tenth Edition of The History of American Funeral Directing December 16, 2021 The National Funeral Directors Association (NFDA) has published the tenth edition of The History of American Funeral Directing by Robert W. Habenstein and William M. Lamers. This richly illustrated, 417-page book provides a comprehensive look at the history of funeral service in the United States fr...