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The Funeral: A Chance to Touch, A Chance to Serve, A Chance to Heal
This course is an online version of the author's popular book of the same name. It provides a comprehensive review and exposition of today's funeral service challenges, with solutions to help funeral practitioners assume a new role required by changing times and new demands - while always focusing on the value and significance of the funeral to individuals, families, communities, and our culture. Practical approaches are offered to meet the challenge of what the author sees as the priority dilemma in funeral service: the self-evident value of the funeral at the same time there is a massive movement away from the traditional funeral.
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Understanding and Creating Exceptional Funeral Experiences
This online course helps funeral directors explore today's "service crisis challenge," with a special focus on Baby Boomers and their likes, dislikes, and their frequent questioning of traditional funerals. The author explains the how and why many funeral homes are not providing excellent customer service - and shows how funeral directors can learn to create dynamic customer service experiences that today's consumers want in this "experience economy."
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What To Do When Families Say “No Religion, Please”
This NFDA Online Course provides practical, creative and meaningful ways for you to meet the needs of the increasing number of families requesting nonreligious funeral services.
After successfully completing this online course, you will be prepared to:
1. Comfortably work with families requesting nonreligious.
2. Creatively explore options for planning nonreligious funeral services.
3. Provide appropriate resources to help families plan nonreligious services.
4. Educate the community and clergy about the nonreligious service as a funeral option.
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