Calendar
Event
- Title:
- Out of the Ordinary Customer Service – Pursuit of Excellence Winning Ideas
- When:
- Apr 03, 12 1:00 pm CT - 2:00 pm CT
- Where:
- NFDA Webinars -
- Category:
- Business Management
Description
1 CE Hour* Free for Member First Registrant
Achieve more in your business and community with out-of-the-ordinary customer service!
Join us for a "Power Hour" of proven service strategies that will help make your business the funeral home of first choice in your community. Learn innovative customer satisfaction methods from "Best of the Best" award winning Pursuit of Excellence firms that will help you:
- Exceed customer expectations every time
- Ensure that every customer becomes a loyal customer
- Extend service excellence through community outreach
- Capture the competitive lead in any market
Presenter: Lynn Ochiltree, CFSP is the founder of Ochiltree Funeral Service and Aftercare in Winterset, Iowa. Lynn is serving his sixth term as NFDA Pursuit of Excellence Chair.
Registration Fees
NFDA Member 1st Registrant (includes CE) - Free
Additional Member Registrant requiring CE - $60
Nonmember 1st Registrant (includes CE) - $179
Additional NM Registrant requiring CE - $105
Venue
- Event Type:
- NFDA Webinars
Description
NFDA 2012 Teleconferences & Webinars Sponsored by
Director's Select Retirement Plan
DSRP administered by Milliman │ Endorsed by NFDA
Note: All times listed are Central Time.
Registration for Webinars closes two hours before the start time.
State CE approval varies; some states do not approve for CE any distance learning courses or courses that are business-related. APFSP approves all NFDA courses. For details, click here.
What happens during an NFDA webinar?
What are the minimum system requirements to participate in an NFDA webinar?