February 2000
Features
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Doing Business in the Next Millennium
The changes in funeral service are only just beginning. How will your firm adapt? by Ralph L. Klicker, Ph.D. -
Talk is Cheap
This Pennysylvania firm is doing far more than just telling their staff to improve the quality of service. by Ernie Heffner -
Public Speaking 101
How to increase your credibility through your public presence. by Stephen D. Boyd -
Fight
These conflict management and resolution techniques can help you settle differences so you can get back to work. by Edwin Rigsbee -
Cooperation, Not Competition
Two firms serving the same at-need family can create confusion. These guidelines will help. by John C. Carmon -
No More Bad Debts
Are you afraid to ask a family how they will pay for your services? by Richard N. Abrams -
A Memorial Long Overdue
Sixteen millions Americans served in the armed forces during World War II. After 55 years and many heated debates, a national memorial honoring these by Chris Raymond
Departments
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Grief Relief
Ten Stress Busters That Really Work by Victor M. Parachin