October 1998
Features
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NFDA PAC
Working for You by Paul A. Miller -
Internet Commerce
Are you riding the virtual wave yet? by David Kneib -
Preview of NFDA's 117th Annual Convention and International Exposition
Get a sneak peek at NFDA's 1998 Annual Convention & International Exposition -
From the FSCAP Case Files
How the Funeral Service Consumer Assistance Program builds consumer confidence by Colleen Murphy Klein -
Business Plans for a Changing Market
What makes your funeral home worth less than your competition...and how to fix it by Jon Thomas - A Revolutionary Guide to Piece of Mind: Covey's Seven Habits of Highly Effective People by Richard L. Hassberger
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He Says, She Says
Who Holds the Right of Disposition? by T. Scott Gilligan -
Safeguarding a Medal's Honor
What funeral directors should know when servicing the families of veterans by Chris Raymond -
A Vision for the Millennium
Insight into the Church's view on the future of Catholic cemeteries by Howard C. Raether -
Untangling the Web
Internet Web Site Benefits for the Fuenral Service Profession by J. Michael Applegate -
From the NFL to NFDA
Why a cheerleader chose funeral service as a career by Renee Gryzkewicz -
Service Excellence Through Music
Using pianos, organs or live musicians can set your firm apart by Dennis E. Ferrara
Departments
- President's Perspective
- Editor's Desk
- Letters
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Grief Relief
Being There: How funeral home visitors can help the bereaved by Victor M. Parachin -
Customer Care
Employee Superstars Part II: Hiring Superstars by Alan D. Wolfelt, Ph.D. -
Washington Wire
On Taking a Stand: Damn the torpedoes; full speed ahead! by John H. Fitch Jr. - Newsline
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NFDA Reports
Executive Director, 1998 Leadership Convention - Member News
- Supplier News
- School News
- In Remembrance
- Calendar
- Classified Ads