January 1998
Features
- 2003: A Tidal Wave of Change by Thomas J. Barnard
- Listening to (and Satisfying) the Never-Satisfied Customer by Alan D. Wolfelt, Ph.D.
- Family Familiarity With Final Arrangement and the Need for More Consumer Information Describing.. by Mercedes Bern-King
- Recent Trends Show Greater Balance of Business Management and Customer Service by Henry M. Nelly III
- Generational Experience Shapes Consumers' Attitudes and Behaviors by Joe Weigel
- Why Geese Fly Farther Than Eagles by Larry K. McElwain
- With Changing Trends, We Must Learn to Market the Value of Our Service by Jimmy C. Swaringen
- Traditional Versus Nontraditional—Are They Compatible in Funeral Service
- Where Do We Go From Here? by Robert E. Blais
- Funeral Service in Cyberspace -- Networking Online by John McDonough
- Making Worksites "SAFE"-R by Jim Talent
- R. Newman: Sexton and Undertaker Old North Church, Boston by Todd W. Van Beck
- The "Fingers" of the Funeral and the Services for Mother Teresa and Princess Diana by Howard C. Raether
- Selling from Referrals—The Easiest Way to Sell by Eric C. Wesner
- Deaths of Asian and Pacific Islanders by Howard C. Raether
Departments
- Point of View
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NFDA Reports
Executive Director - NFDA Requests Funeral Directors be Exempt from CDC Guidelines
- NFDA's Legislative Conference Under Way
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- Compliance Connection
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- In Remembrance
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