Features

• NFDA Honors FDNY Ceremonial Unit
  Firefighters made honorary members of the National Funeral Directors Association by Fay Spano
• The Dodd Hearings: Crisis of Opportunity?
  Possible outcomes of the latest congressional hearing on funeral service practices by John H. Fitch Jr.
• The Dodd Hearings: Building Public Image, Washington Style
  NFDA builds the public image of funeral service through the media by Fay Spano
• Personalization is More Than a Product
  Funeral directors must take back the funeral in order to create the significance that families need by Doug Manning
• The Personal Touch
  Creative ideas to personalize your interaction with families, as well as the funeral service by Terry W. Getz
• Crisis or Opportunity
  A coherent strategy for funeral personalization by Bill Bates