November 1996
Features
- The Lo-tech Magic Bullet by Robert Neisworth
- Turning Conflict to Your Advantage by Morey Stettner
- Diffusing Anger by Todd Van Beck
- Whatever You Do, Return That Call by Alice Adams
- Enemy Mine? Let Me Count The Ways by Les Venella
- Whoever Answers is the Company by Nancy Friedman
- OSHA Versus Funeral Service by Jay Burnside
- Preneed: Funeral Service's Divided Heart by Carol Hendrick
- Ethics and Not Being Your Own Worst Enemy by Ralph L. Klicker, Ph.D.
- Demystifying Funeral Service Through Education by Dennis E. Ferrara
- Preparation and Teamwork Key to Mass Fatality Situations by Renee Gryzkewicz