March 2001
The Director - Features
The Perfect Death Certificate
Computerization and attention to detail can help you create flawlessly accurate death certificates for the families you serve
A flawed death certificate can flaw your funeral home's image. An incorrect Social Security number, a misspelling or some other error on the death certificate can leave a bad impression on a family that was otherwise very satisfied with the funeral services. It was the funeral home's fault because it did not collect the correct information or failed to communicate the importance of verifying the accuracy of the information the family provided.
In The Perfect Death Certificate, funeral director John McDonough explains how using computers has helped his funeral home prevent mistakes on death certificates. It gives practical ideas on how to avoid errors and "train" doctors to help you create flawless accurate death certificates.
McDonough owns and operates the McDonough Funeral Home in Lowell, MA. In addition he is the driving force behind the Funeral Service Professional Association Website.
