Features

• Small Community, Big Impact
  Small firms have discovered the benefits of NFDA’s For a Life Worth Celebrating program by David Landis
• The Osgood File
  A list of the radio stations airing NFDA’s first-ever national funeral service commercial this month
• GovBenefits.gov
  Website eliminates need to understand the government’s organizational structure in order to find information on more than 1,000 benefit programs, benefiting you and the families you serve by Deirdre Haven
• Pet Cremation Industry Rife With Fraud
  Lisa Hoffman
• Guerrilla Customer Service Tactics
  How to sneak up on (and pass) your competition by Dan Heaman
• Lagniappe in Action
  Never forget: what rests in that box is someone’s lifetime... by Nadine Benz
• Prejudice in Funeral Service
  prej•u•dice (prej´oo dis) noun. An adverse judgment or opinion formed beforehand or without knowledge or examination of the facts. by Daniel M. Isard
• Distant Rumbles
  Early warning signs of an unhealthy funeral home... and what you can do about it by Quinn Eagan