Articles
January 1998
The Director - Features
Recent Trends Show Greater Balance of Business Management and Customer Service
Although funeral service is not known for overnight changes, gradual growing trends have been occurring that may have a dramatic impact on the future of the profession. Prospering in the future depends on how funeral directors will respond to these trends.
Recent Trends Show Greater Balance of Business Management and Customer Service, written by Henry M. Nelly III, president and CEO of Provident Services, describes the increase in business consolidation and how many business owners are striving to retain their independence. The article also discusses how cremation and changes in business management are altering the profession.
